Gaya APA
GASPERSZ, V.
(2003).
TOTAL QUALITY MANAGEMENT : TQM
(
CET. 3)
.
JAKARTA:
GRAMEDIA PUSTAKA UTAMA.
Gaya MLA
GASPERSZ, VINCENT.
"TOTAL QUALITY MANAGEMENT : TQM".
CET. 3
JAKARTA:
GRAMEDIA PUSTAKA UTAMA,
2003.
Prodi S1 Manajemen.