Gaya APA
TJIPTONO, F., DIANA, A. (2003).
TOTAL QUALITY MANAGEMENT (TQM), EDISI REVISI (ED. 5).
YOGYAKARTA:
ANDI.
Gaya MLA
TJIPTONO, FANDY., DIANA, ANASTASIA.
"TOTAL QUALITY MANAGEMENT (TQM), EDISI REVISI".
ED. 5
YOGYAKARTA:
ANDI,
2003.
Prodi S1 Manajemen.