Gaya APA
PAYNE, A., TJIPTONO, F. (2002).
THE ESSENCE OF SERVICES MARKETING = PEMASARAN JASA, EDISI 1 (1).
YOGYAKARTA:
ANDI.
Gaya MLA
PAYNE, ADRIAN., TJIPTONO, FANDY.
"THE ESSENCE OF SERVICES MARKETING = PEMASARAN JASA, EDISI 1".
1
YOGYAKARTA:
ANDI,
2002.
Prodi S1 Adm. Bisnis.