Gaya APA
PAYNE, A., TJIPTONO, F. (2005).
THE ESSENCE OF SERVICES MARKETING = PEMASARAN JASA, EDISI 2 (2).
YOGYAKARTA:
ANDI.
Gaya MLA
PAYNE, ADRIAN., TJIPTONO, FANDY.
"THE ESSENCE OF SERVICES MARKETING = PEMASARAN JASA, EDISI 2".
2
YOGYAKARTA:
ANDI,
2005.
Prodi S1 Adm. Bisnis.