Gaya APA
SETIJO, D. (2008).
THE DEVELOPMENT OF QUALITY MANAGEMENT TOWARD CUSTOMER VALUE CREATION .
SWEDEN:
VAXJO UNIVERITY PRESS.
Gaya MLA
SETIJO, DJOKO.
"THE DEVELOPMENT OF QUALITY MANAGEMENT TOWARD CUSTOMER VALUE CREATION".
SWEDEN:
VAXJO UNIVERITY PRESS,
2008.
Prodi S2 Manajemen.