Gaya APA

LOVELOCK, C. (2001). SERVICES MARKETING : PEOPLE, TECHNOLOGY, STRATEGY (ED. 4). : PRENTICE HALL.

Gaya MLA

LOVELOCK, CHRISTOPHER. "SERVICES MARKETING : PEOPLE, TECHNOLOGY, STRATEGY". ED. 4 : PRENTICE HALL, 2001. Prodi S1 Manajemen.