Gaya APA

JOHANSSON, H, J. et al (1995). BUSINESS PROCESS REENGINEERING : BREAK POINT STRATEGIES FOR MARKET DOMINANCE . NEW YORK: JOHN WILEY & SONS, INC.

Gaya MLA

JOHANSSON, HENRY, J.. et al. "BUSINESS PROCESS REENGINEERING : BREAK POINT STRATEGIES FOR MARKET DOMINANCE". NEW YORK: JOHN WILEY & SONS, INC, 1995. Prodi S1 Manajemen.